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Frequently Asked Questions

Everything you need to know about uptime monitoring, SSL and domain expiry protection, security scanning, and billing.

Getting Started

Web Scan 365 is an all-in-one website reliability platform. It checks your websites around the clock for downtime, tracks response times, warns you before SSL certificates and domain registrations expire, and runs daily security scans that detect defacement, malware, exposed secrets and vulnerable libraries — with instant alerts on the channels your team already uses.

You add a URL, and we request it on a schedule from our monitoring infrastructure — as often as every 30 seconds depending on your plan. If the check fails or returns an unexpected status, we verify the failure and alert you immediately. Every check is recorded so you get uptime percentages, response time charts and a full incident history.

No. Web Scan 365 is completely agentless — there is no script, plugin or code change required. All monitoring works by requesting your site from the outside, exactly the way your visitors do.

About a minute. Create an account, paste your website URL, choose how you want to be notified, and monitoring starts right away. SSL, domain expiry and security scanning can each be enabled with a single toggle on the monitor.

SSL & Domain Expiry

We check your certificate daily and send reminders on a fixed ladder as expiry approaches: 30, 14, 7, 3 and 1 days before, and on the day of expiry. Each threshold triggers exactly one reminder, and when you renew the certificate the ladder resets automatically for the next cycle.

No. Domain expiry dates are read directly from the public domain registry via RDAP (the modern successor to WHOIS), so we never need your registrar credentials. You get the same escalating reminder ladder as SSL: 30, 14, 7, 3, 1 days and day-of expiry.

SSL certificate and domain expiry monitoring are included on the Starter plan and above. The Free plan covers uptime monitoring only.

Security Monitoring

Daily scans cover five areas: defacement (your page content changing drastically versus a learned baseline), malware and SEO spam injection (malicious scripts, hidden iframes, spam links), exposed secrets (API keys and tokens leaked in your JavaScript), vulnerable JavaScript libraries (outdated versions of jQuery, Angular and others with known CVEs), and security headers, which we grade from A to F.

Once per day for every monitor that has security scanning enabled. Findings are deduplicated, so you're alerted when something new appears — not spammed daily about the same issue.

You get an alert with the severity (critical, high, medium or low) and full details of what was detected. From the dashboard you can acknowledge or dismiss findings, and for defacement detection you can rebaseline after making legitimate changes to your site.

No. A scan is a single lightweight page fetch plus analysis of your public JavaScript files — comparable to one visitor loading your page once a day. We never probe, fuzz or send unusual traffic to your site.

The full daily security scan suite (defacement, malware, secrets, vulnerable libraries and header grading) is available on the Pro plan and above, and can be toggled per monitor.

Alerts & Notifications

Depending on your plan, alerts can be delivered via email, SMS, Telegram, WhatsApp and push notifications. Free includes email; Starter adds SMS and Telegram; Pro and Agency unlock every channel. You choose channels per monitor, so critical sites can page you while side projects just email.

Alerts are dispatched the moment a failure is confirmed — typically within seconds. With 30-second check intervals on Pro and Agency, you'll usually know about an outage in under a minute.

Plans & Billing

Yes. The Free plan includes 3 monitors with 5-minute check intervals, email notifications and 7 days of history — free forever, no credit card required.

Payments are processed securely through Razorpay, which supports cards, UPI, net banking and more. Pricing is shown in INR for India, AUD for Australia, and USD everywhere else.

Yes. Yearly billing gets you 12 months for the price of 10 — a saving of up to 17% compared to paying monthly.

Yes, you can cancel from the billing page at any time. Your plan stays active until the end of the period you've already paid for, and you keep access to all its features until then.

Absolutely. You can move between Starter, Pro and Agency whenever your needs change — upgrades take effect immediately after checkout.

History retention depends on your plan: 7 days on Free, 30 days on Starter, 90 days on Pro, and a full year on Agency.

Still have questions?

We're happy to help — reach out and we'll get back to you quickly. Or just try it: the Free plan needs no credit card.